Privacy Policy
Last updated: November 9, 2026
This Privacy Policy explains how Coach Surreal ("we," "us," and "our") collects, uses, and shares personal information when you visit our website, contact us, or use our online fitness coaching (the "Services").
1. Information we collect
Information you give us. When you submit the request form on our website, we collect your first name and email address. If you book a call, enroll in coaching, or contact us, we may also collect information you choose to provide, such as your phone number, your fitness goals, your training schedule, and the content of your messages.
Health and fitness information. To design and coach your program, coaching clients may share information such as body measurements, progress photos, training history, eating habits, injuries, or health conditions. We use this information only to provide your coaching, and we do not sell it or use it for advertising.
Payment information. Purchases are processed by third-party payment providers. They collect and process your payment details under their own privacy policies. We do not store full payment card numbers.
Information collected automatically. When you visit our website, our hosting provider and the services that deliver parts of the page, such as web fonts, may receive technical information like your IP address, browser type, device type, and the pages you request.
2. How we use your information
- To respond to your requests and send you the information you asked for
- To schedule calls and provide, operate, and support the coaching you purchase
- To send you emails about our coaching, which you can unsubscribe from at any time
- To process payments and prevent fraud
- To maintain the security and performance of our website
- To comply with legal obligations and enforce our Terms of Service
3. How we share your information
We do not sell your personal information. We share it only as follows:
- Service providers that help us operate the business, such as website hosting, scheduling, email delivery, coaching apps, and payment processing. They may use your information only to provide services to us.
- Legal requirements, when required by law, subpoena, or legal process, or to protect our rights, our clients, or others.
- Business transfers, if our business is involved in a merger, acquisition, or sale of assets, in which case your information may be transferred as part of that transaction.
We will not post your name, photos, or story publicly, including on social media, without your permission.
4. Email communications
If you give us your email address, we may send you emails about our coaching. Every marketing email includes an unsubscribe link. You can opt out at any time, and we will still send messages related to any purchase or coaching you have with us.
5. Data retention
We keep personal information for as long as needed to provide the Services, maintain business and tax records, resolve disputes, and meet legal requirements. Once information has served those purposes, we delete it or make it anonymous.
6. Security
We use reasonable administrative and technical measures to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your rights and choices
Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, and to opt out of certain uses. Residents of states such as California have additional rights under state privacy laws, and we will not discriminate against you for exercising them. To make a request, contact us using the method below. We may need to verify your identity before responding.
8. Children
Our Services are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.
9. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date above.
10. Contact
Questions or privacy requests can be sent through the contact form on our website.